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Software Application Support Specialist

compensation: Salary range of $55K-75K depending on level of experience. Medical benefits also provided.
employment type: full-time

Alluvia is a revolutionary integration platform helping medium sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.

We are currently seeking a Software Support Specialist to join our growing team! You will work on helping our customers with their support requests while using our integration platform.

Responsibilities:

Respond to customer change requests.
Resolve issues for clients via phone, email, and chat.
Track customer issues and resolutions in help desk system.
Work with back-end databases and raw data files for root cause analysis and resolution.
Coordinate with other members on issue escalation, including; support, implementation and development teams.
Qualifications:

3+ years experience in software or other related field.
Strong troubleshooting and critical thinking skills.
Great communication skills, both written and verbal.
Familiar with different data formats and structures. XML, flat file, json, etc.
Strong SQL query writing a must.
Familiar with ERP/CRM/eCommerce applications preferred.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6957882917

posted:

updated:

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