We have an immediate opening for an experienced Network Operations Help Desk / Network Analyst to fill a very active, hands-on position.
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Help Desk Analyst / Network Analyst
You will work in our Help Desk Network Operations Center providing remote computer network monitoring and end-user Help Desk and Network Administration support services to our clients. More specifically, this position provides telephone technical support for client end-users with PC problems and provides basic network administration of client servers. You will also respond to network monitoring alarms, remediating problems or escalating to Level 3 Engineers when necessary. There is an opportunity for advancement to Network Engineer and Project Management positions. The hours for this position are 12:30pm to 10:00pm.
3+ years IT help desk experience
Experience working for a managed service provider (MSP) a major plus
General Windows PC and server technical skills
Exceptional problem solving and customer service skills
Good communication skills
Ability to work as part of a team
MUST have experience with MS Office Suite, MS Outlook, Internet Explorer, Antivirus and Spyware applications, basic Windows Server, Exchange Server and Terminal Server administration and support
Certifications, such as CompTIA A+/N+ and Microsoft MCSA/MCSE/MCITP and/or MCDST certifications a plus
Office 365 experience desirable
Router and firewall skills a plus
Cisco and/or Avaya phone system administration experience a plus
We value our employees’ time and efforts. Our commitment to your success is enhanced by our extensive benefits package including paid time off, medical, dental and vision benefits, comprehensive ongoing training and certification assistance and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.