PROFESSIONAL SUMMARY
Result-driven professional with experience in patient transport, database management, customer service, inventory management, office management, and office administration. Proven success in building positive relationships, managing databases accurately, and transferring patient safety skills. Enhances efficiency and ensures regulatory compliance by working with multidisciplinary teams. Maintaining records, caring for patients, ensuring safety, and managing data. Customer Service 25 years’ experience
CORE COMPETENCIES
Patient Transportation | Relationship Management | Customer Service Regulatory Compliance | Management | Training | Problem Resolution | Data Entry | Inventory Control | Office Administration | Safety Compliance
Software | Microsoft Office Suite | Visual Fox Pro | Lotus 1-2-3 | Word Perfect | Visual Basic | Oracle Database
Pick Pro | Datatrac- (Mortgage Application) | Bank Encoding | Check Stamping Equipment Maintenance |
PROFESSIONAL EXPERIENCE
Atrium (Temporary Agency), Jersey City NJ 07310
Assignment -Seton Hall University West Orange NJ 07079
Mailroom Clerk-April 17, 2024- 07/18/2025
• Deliver all mail & boxes outside of the college campus to buildings that belong to clients regardless of rainy or non-rainy days.
Manpower (Temporary Agency)- Milwaukee, WI 53212
Assignment -Idemia Newark, NJ 07105
Enrollment Agent Customer Service Rep - May 08, 2023- September 14, 2023
• Handling questions, issues, and providing detailed information on requirements, processes, and policies.
• Collecting information and qualifying candidates for programs, services, or courses.
• Ensuring that applications are completed correctly and that the required supporting materials have been provided. Entering, updating, and reviewing data and records.
• Providing guidance and recommendations to applicants and prospective candidates.
• Corresponding with applicants and prospective candidates. Processing enrollments and dis-enrollments.
• Assisting with billing and payment processing.
Ohm Systems, Inc. (Temporary Agency)- Horsham, PA. 19044
Assignment-Paterson Board of Education, Paterson, NJ 07503
Customer Service Representative- Contract Tracer | October 12, 2021- April. 07, 2023
• Collaborating with team members to identify individuals exposed to COVID-19. Initiate communication with people exposed to COVID-19 via phone calls, texts, email, and other communication platforms. Provided all necessary information over the phone and entered our computer database to keep a record of all COVID-19 situations.
Manpower (Temporary Agency), Hackensack, NJ 07601
Assignment -Primark Department Store in East Rutheford, NJ 07073
• Customer Service Representative | September 30, 2020- December 30, 2020
• Established upstanding customer service for all incoming customers coming into the retail store. Maintained the upkeep in the store and stocked inventory.
• Assisted customers with their needs for any merchandise we had on hand.
Winston Staffing Service (Temporary Agency)- Rutherford, NJ. 07070
Assignment-Home Bridge Financial Service & Mariner Bank & Englewood Hospital.
File Room Clerk/ Covid-19 Screener Representative | June 22, 2020- September29,2020
• Initiate communication with people exposed to COVID-19 via phone calls, texts, email, and other communication platforms.
• Provide all necessary information over the phone and enter our computer database to keep a record of all COVID-19 situations.
• Responsible for keeping files organized and helping customers with their needs.
The Millennium Group- Tinton Falls, NJ 07724
Assignment-Symrise, Teterboro, NJ. 070608
Mail Room Clerk | June 01, 2019-May 15, 2020
• Open the floors daily to pick up mail and go to the post office.
• Ensure that all outgoing mail and packages are mailed out.
• Coordinates and sorts mail and packages to ensure they get the right person.
• Process daily outgoing FedEx shipping with our FedEx program.
Express Personal (Temporary Agency) – Hasbrouck Heights, NJ 07604
Assignment - Bulb Rite Industries, Moonachie, NJ 07074
Material Handler | January 12, 2018- February 08, 2019
• Ensure that all orders are picked up from the aisle and ready to be shipped out.
• Coordinate and sort all packages to be put in the packing station on FedEx’s system.
• Gained knowledge of how the FedEx packing system works and how it is used daily
St. Joseph Hospital- Paterson, NJ 07503
Transport Associate | December 19, 2011-January 11, 2018
• Transported patients from the testing area to the area & discharged patients to the lobby using stretchers and wheelchairs. Gathering medical records & appropriate information required for safe transport.
• Supervised, trained, and delegated assignments to staff associated.
• Verified ID Band information against the patient's Chart before transport and reported any discrepancies to the dispatcher.
• Trained and mentored to improve their performance skills, resulting in productivity improvements. Assisted with CPR for critically ill patients and individually counseled psychiatric patients.
EDUCATION
Passaic County Technical High School- Wayne, NJ | High School Diploma | June 1993