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Seeking IT Position

Urgently seeking employment in IT! See resume details below:


linkedin.com/in/abdul-hakim-abdul-shakur-217467307

Experience
Sr. Technology Professional (2019-Current) Newark, NJ
PSEG
• Admin/Technical Lead who supports over 15,000 users via internal and external SharePoint environment over VPN
• Service Now ITSM
• Remote and onsite support:
Phone, email, remote access/screen share, and in-person assistance
• On call scheduling
• Coordination between in house teams, vendors, managed service providers, and contractors
• Root cause analysis
• NERC CIP compliant
• MS Office and 365 support
• Management:
Servers on premise and cloud based
User access
File libraries
Workflows
SharePoint sites
Informatica jobs scheduled in Maestro
Documentation
Storage and Backups
Patches/Updates/Upgrades

IT Technician (2018-2019) Somerset, NJ
Joy Systems
• Ticketing system
• Case manager
• Remote access support
• Phone/Email customer service
• Managing warranty claims
• Replacement/Refund processing
• Data logging
• Strong team coordination

IT Help Desk Technician (2018) Newark, NJ
Nantech
• Network administrator
• Device software controller
• Computer hardware care
• Class/Event Aid

Insurance Agent (2017) Bridgewater, NJ
Bankers Life
• Financial planning assistance for retirement and healthcare
• Consultant of life and health insurance policies

Bus Cleaner (2015) Fairview, NJ
NJ Transit
• Bus and facility cleaning

Security Guard (2012 – 2014) Newark, NJ
Newark Public Schools
• Patrolling school grounds
• Visitor assistance operator
• School opening/closing handling
• Activity/incident reporting
• Daily school procedural helper

UNAM Agent (2012) Newark Airport
United Airlines
• Supervision of unaccompanied minors
• Ticket collecting
• Customer service

IT Technician (2008 – 2011) Newark, NJ
Arocho Services
• IT administrator
• Network hardware setup and maintenance
• Software installation/configuration
• Technical support

Database Admin (2007) Newark, NJ
Universal Exterminating Inc.
• Proprietary database organization
• Appointment scheduling

Skills
• Programming languages – C++ / C#, Unix, Java
• Operating systems – Windows, Mac, Linux
• MS Office
• Computer building
• Cisco networking; CCNA
• Database management
• VMWare
• Imaging
  • Principals only. Recruiters, please don't contact this poster.

post id: 7744945117

posted:

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