At Genuine Smiles PA, our mission is to help our Patients achieve their best smile through personalized care.
Position Summary:
📍 Location: Jersey City, New Jersey
Full-Time | Competitive Salary + Benefits
The Front Office Administrator will help drive our mission forward. This role is ideal for someone who is organized and detailed oriented. The Front Office Administrator will help drive our mission forward. This role is ideal for someone who is organized and detailed oriented.
Key Responsibilities will include managing patient check-ins, check-outs, and appointment scheduling, as well as:
• Coordinating insurance verification and post payments in patient ledgers
• Answering phones and patient emails in a professional manner
• Maintaining organized patient records and a clean, welcoming front office
• Collecting payments and schedule follow-up appointments
• Monitoring office emails and voicemails
• Collaborating with clinicians to input and present accurate treatment plans
• Explaining insurance coverage, copayments, and financial options to patients
• Ensuring financial agreements are signed and properly documented
• Addressing and resolving patient concerns professionally
• Maintaining a productive office schedule and reduce cancellations
• Scheduling providers strategically to meet financial goals
• Ensuring appointment types align with provider specialties and insurance guidelines
• Assisting in training and onboarding new front desk or administrative staff
• Answering after-hours calls when needed as well important office emails
• Traveling between Genuine Smiles PA locations as required (will be disclosed in advance)
• Performing additional duties as assigned
Principals only. Recruiters, please don't contact this job poster.