Customer Service Representative / Truck Dispatcher
New Jersey based Granite Stone wholesaler / Distributor in the Mid-Atlantic States is seeking a motivated and experienced hands-on Customer Service Representative/ Trucks Dispatcher.
As a customer service representative, you will be the first line of communication for our customers. customer orders are taken via e-mail, telephone and in person.
Daily tasks include the following:
• Support customers via e-mail, phone and walk-in
• Create ticket order for dispatch/pickup/deliveries
• Process customer payments
• Accurately and timely input all load information into the spreadsheet/software application
• Maintain and update product inventory
• Collect and maintain new/current customer information in CRM
• Assist with ordering supplies
• Assist with providing quotes to customers with large projects
• Resolve any customer complaint to ensure we exceed customers expectation
• Follow up with customers inquiring about quotes/projects
• Communicate effectively and professionally with customers, operations personnel and leadership
• Other office duties as assigned
Dispatch tasks will include the following:
• Dispatch inhouse drivers to NY/NJ/PA routes based on customer demands, availability, and routing
• Manage and monitor daily loadout and delivery of outsourced carriers/trucks as well as customer pickup truck/trailers
• Schedule dispatches with third party trucking companies
• Monitor and communicate with drivers to ensure timely deliveries
• Manage driver schedules, adhering to DOT regulations and delivery location hours
• Maintain accurate records of vehicle conditions and violations
• Resolve any issues or delays that arise during the course of a delivery, such as: accidents, weather, or traffic
• Ensure carriers are complying with contractual terms
Training will be provided.
Familiarity with dispatch process and NJ, NY & PA Routes / maps and GPS tracking systems will be a plus.
Intermediate level skills in Microsoft Excel and Word are required.
Must be a team player. This is a fast-paced environment and you must have the ability to manage multiple tasks simultaneously.
This is a full-time, hourly position. The schedule is Monday – Friday, 6am-2pm.
One year experience is preferred, Interns also can apply.