We are currently seeking a professional, organized, and customer-focused Service Coordinator to join our team on a full-time basis. This role is essential to ensuring efficient daily operations by coordinating service schedules, supporting technicians, and providing exceptional customer service.
The ideal candidate is detail-oriented, able to thrive in a fast-paced environment, and possesses strong communication and problem-solving skills.
Key Responsibilities
Coordinate and schedule daily service appointments and support clients and call center teams
Serve as the primary point of contact for customers regarding service requests, updates, and scheduling
Maintain accurate records, work orders, and customer information
Communicate effectively with clients and internal departments to ensure timely service completion
Monitor job progress and follow up on outstanding service issues
Respond professionally to incoming phone calls, emails, and customer inquiries
Assist in improving operational efficiency and customer satisfaction
Perform general administrative and office support duties as needed
Qualifications
Previous experience in customer service, dispatching, scheduling, or service coordination preferred
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficiency in Microsoft Office and scheduling/dispatch software
Ability to work independently and collaboratively within a team environment
Professional demeanor with strong attention to detail
High school diploma or equivalent required
Employment Details
Full-Time Position - working in office
Monday–Friday
Competitive compensation based on experience
Benefits
Paid time off
Opportunities for career growth and advancement
Supportive and team-oriented work environment
Health and additional benefits may be available
Location
Hackensack NJ
22-25.00 an hour
How to Apply
Interested candidates are encouraged to submit their resume and cover letter for consideration.
Principals only. Recruiters, please don't contact this job poster.