compensation: Salary is DOE and all cover letters and resumes will be rejected without salary requirements listed beforehand. Full benefits are offered including: Medical, Dental, Vision, Profit-Sharing 401k Plan and generous PTO package. employment type: full-time
QR Code Link to This Post
Premium Health Labs LLC - A rapidly growing product management company for products in the health and beauty industry (with offices in New Jersey and Connecticut) has an immediate opening for a full time, QA Assistant with our company in our Montville, NJ headquarters. This is the perfect opportunity for someone out of college.
This position will require supporting both the Compliance Manager and Compliance Analyst in the Customer Service Department. This candidate will monitoring calls daily to ensure customer service employees are being trained and policy is being adhered to.
The position requires the individual to be at a desk in a fast-paced working environment the majority of their day. The QA Assistant will use an excel spreadsheet to document policy issues made during customer calls.
JOB RESPONSIBILITIES: Monitoring calls on a daily basis to ensure quality and enforce company standards and policy. Input clear follow up notes in our internal computer systems indicating agent errors made during call monitoring, identifying areas for improvement and critical issues that require follow through.
SKILLS OR EXPERIENCE: Actively support team concepts and effectively communicate with team members. Accurately follow directions, both written and verbal. Maintain individual productivity and quality standards according to department requirements. Focus and remain on task in a fast paced environment. Basic math skills, excel skills and attention to detail. Prior call center experience a plus
Call monitoring upkeep and follow through of spreadsheet data
Additional tasks as necessary
Job Roles & Responsibilities
*PLEASE INCLUDE A COVER LETTER WITH SALARY REQUIREMENTS.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers